ABC’s of Responses to Conflict

  1. Avoiding – when the situation is not addressed and avoided until later or altogether.
  2. Accommodating – when one person lets the other get their way.
  3. Bargaining – when the people involved come to an agreed upon solution where sacrifices are made by both or all.
  4. Competing – when one person wants to have their way and not allow for a compromise.
  5. Collaborating – when everyone involved comes to a solution and all needs are addressed.

If you make a mistake of a more serious nature, consider these suggested steps:

  1. Admit responsibility.
  2. Determine who needs to know.
  3. Communicate the error to the appropriate person(s).
  4. Give only the facts.
  5. Don’t make excuses.  Only offer the person an explanation.
  6. State how you fixed the problem — or how you plan to fix the problem.
  7. Plan and communicate to the employer how you will prevent the mistake from occurring again.
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Steps for dealing with difficult coworkers

 

  1. Analyze the Situation

When a co-worker is making you want to flip out, take a deep breath and try to analyze why that person irritates you so much, There must be something that they are doing that is just getting under your skin. Okay, so we all have a few annoying personality quirks, and you may be over reacting to the ones that your coworker is presenting. Before reacting and making the situation difficult to work with daily, ask yourself if it’s worth the risk of igniting further conflict.

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  1. Assert Yourself

Sometimes, you can address an annoying co-worker’s behavior directly by speaking up at the right moment. This approach is useful for confronting most types of annoying behaviors, such as chatty co-workers. If you’re in this situation, just say, “I’m sorry, but I’ve got to finish something up. Can we talk later?” If the chatterbox persists, be firm. Remind him, “I have to get back to work now.” Keeping yourself in line is one way of keeping those around you in check as well.

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  1. Don’t Overreact

Persistent negative behavior poses stiffer challenges, but you shouldn’t overreact to it. For example, it may feel good to say something about a co-worker who’s slacking off. Still, if the situation doesn’t affect your own productivity, let it go! If the boss is not reacting to the situation at hand, then maybe you should not be that concerned about it either. By complaining and reacting to the situation, you may be continuing to add to the behavior that the coworker is displaying.

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  1. Focus on Behavior, Not Blame

It helps to focus on changing behavior, rather than assigning blame. When conflict arises, find a quiet area to discuss the issue with the other person. Summarize what’s happened, and stress your wish to work well with her. Then ask, “What can I do to help us get along better?” By showing a willingness to listen, you’re less likely to evoke a defensive reaction from her, allowing you to move toward finding some areas of common ground.

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  1. Separate Yourself

At times, you’ll reach a point where the situation becomes unbearable, no matter how hard you attempt to ignore the bane of your existence. If your boss won’t address the problem, a physical separation from the irritating colleague is the only viable option. Try taking different lunch breaks, for example, or see if it’s possible to switch office locations. The less time that you spend with this person, the less aggravated you’re likely to feel.

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Types of colleague you’ll definitely meet (or may have already) at work

 

The Know-It-All  

Nobody likes a know-it-all, right? But for some reason, they keep on breeding and there are lots of them in the workplace. They live for criticizing every little thing you do, correcting every single wrongs and the worst part is, they’re not even your boss. How to deal with them? Be a know-it-all yourself but only use it to defend yourself. Prove to them that you know what you’re doing and no one else should tell you how to do your job unless they’re the ones paying your bills.

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The Get Me Out Of Here

This type is easy to spot. They’re the ones who are slumped on their chairs all day, complaining about everything. They complain about having to wake up so early. They complain about the traffic. They complain about the rude bus driver they just had a fight with. They complain about the weather, the train, the sky, the desk and the way the hours go oh so slow. They have always told you that they’re going to resign and find a better job somewhere but they’ve been saying that for years now and they’re still in the company, complaining. Stay away from this type if you don’t want to become like them.

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The Loud one

Happy-go-lucky, cheerful, giddy but loud, very loud-these are the traits of the Mega Phones. This type of colleague is harmless at first if you’re new at the office but once they get to know you, they’ll talk to you as if you’re at the other side of the office. Always excited about everything, they like telling stories you care nothing about and you’d seriously want to put something inside their mouths to get them to stop talking but of course, you can’t do that so just pop on your earphones and listen to heavy metal instead.

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The Politician

Ah, nothing says corporate drama than office politics. This is where the office politicians thrive. This is their battlefield. They work their way into the ranks and befriends everyone, especially the big bosses. They often make themselves popular by doing people favors but don’t get fooled, once they get to the position that they want, they’ll do an entire 360 and become the monster they always were.

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The Whiner

How about that coworker that comes to work every day and has something to whine about! When they are not complaining about their lives they are whining to get out of doing projects. I am not sure when we became the workplace that if you can cry you get your way! Are we still in preschool! There is no crying at work! Put your big girl pants on and get over it!

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Coworkers difficult or great?

This page is to talk about co-workers. We all have them. Some we love and others we wonder to ourselves “How did they get hired, and why do they still have this job?” This page will give people the opportunity to talk about their daily experiences with co-workers, offer advise, and be the ear when you just need to be heard. People can give advise to a situation you are having with a co-worker that you just do not know what to do. It can also just listen at the end of the day when you just need to vent to feel better and know that you are not alone. I hope that this page offers benefits to everyone that cares to come and share their stories, listen to my stories, and offer advise to situations. Happy blogging!